Increase Business Efficiency
and Reduce Costs
Improve Agent Efficiency
Empower agents to reduce ticket times by quickly solving customer issues.
Ease Workload
Reduce agent burnout by using automation that enables bots to solve routine queries.
Be Available 24/7
Make sure you’re always there for your customers even during your non-working hours.
Use Chatbots for Every Step
of Your Customer’s Journey
Use bots to engage in one-on-one conversations with customers to understand what they want.
Qualify your leads by taking actions based on the customers’ replies.
Chatbots can take customers through sales processes quickly with the help of predefined conversation flows.
Deploy bots to nurture the relationships formed with your customers, keep them informed about new product launches, loyalty program points accrued, etc.
Deploy Chatbots
on Multiple Channels
Use chatbots for multiple platforms like WhatsApp, Web Chat, Messenger, etc. to provide customer support, nudge users toward purchases, receive complaints, onboard customers, and more on multiple platforms.
Create Seamless Chatbot Experiences
That Delight Customers
Enjoy Seamless Transfers Between
Bots and Live Agents
Enjoy automated handing over of complex queries from bots to human agents. Also enable agents to transfer simple queries to bots.
Optimize a Single Bot for Multiple
Channels and Vice Versa
Customize and train a single bot and deploy it across multiple platforms like web chat, in-app chat, as well as on various social messengers. Once deployed, the bot can be continuously trained by your contact center agents for more personalized customer communication. Alternatively, you can deploy multiple bots on a single channel.
Automate Conversations
to Minimize Customer Efforts
Short Commands
Enable customer service agents to fetch customer data from other systems directly into the chat window.
Quick Response
Reduce agent efforts in typing the full message by providing Quick Response options.
Auto-Routing
Automatically determine the subject of the message and route the query to the right specialist.
Tagging
Auto-tag incoming messages to segment your customers into different groups that can be targeted with personalized offers.
Chat Suggest
This feature provides the operator with possible responses to the request by taking into account the previous decisions of the operators when choosing the proposed answers.