Increase Business Efficiency
and Reduce Costs
Improve Agent Efficiency
Empower agents to reduce ticket times by quickly solving customer issues.
Ease Workload
Reduce agent burnout by using automation that enables bots to solve routine queries.
Be Available 24/7
Make sure you’re always there for your customers even during your non-working hours.
Use Chatbots for Every Step
of Your Customer’s Journey
Deploy Chatbots
on Multiple Channels
Use chatbots for multiple platforms like WhatsApp, Web Chat, Messenger, etc. to provide customer support, nudge users toward purchases, receive complaints, onboard customers, and more on multiple platforms.
Create Seamless Chatbot Experiences
That Delight Customers
Enjoy Seamless Transfers Between
Bots and Live Agents
Enjoy automated handing over of complex queries from bots to human agents. Also enable agents to transfer simple queries to bots.
Optimize a Single Bot for Multiple
Channels and Vice Versa
Customize and train a single bot and deploy it across multiple platforms like web chat, in-app chat, as well as on various social messengers. Once deployed, the bot can be continuously trained by your contact center agents for more personalized customer communication. Alternatively, you can deploy multiple bots on a single channel.
Automate Conversations
to Minimize Customer Efforts
Short Commands
Enable customer service agents to fetch customer data from other systems directly into the chat window.
Quick Response
Reduce agent efforts in typing the full message by providing Quick Response options.
Auto-Routing
Automatically determine the subject of the message and route the query to the right specialist.
Tagging
Auto-tag incoming messages to segment your customers into different groups that can be targeted with personalized offers.
Chat Suggest
This feature provides the operator with possible responses to the request by taking into account the previous decisions of the operators when choosing the proposed answers.
Achieve More With Our
Chat Center
Integrate WhatsApp with our Chat Center to deliver seamless, contextual experiences across channels and achieve higher customer satisfaction rates.
Connecting your WhatsApp Business Account channel with our Chat Center gives you more bang for your buck. With our Chat Center, you can easily manage all cross-channel communication from a single interface. Additionally, the Chat Center offers multiple features:
- It captures and stores all past conversations of a customer with your brand, no matter what the channel, equipping agents to solve customer issues quickly and efficiently.
- It also automatically routes all incoming queries to the most relevant agent based on various customer parameters, organizational team segmentations, technical scenarios.
- Our chat center comes with unique features that make it far superior to similar solutions available in the market. For one, it has the capability to automatically complete requests. Also, agents can not only see the typing status of the customers, but see the actual text the client is typing. They can also request additional data from the customer’s systems by using commands.
- Our Chat Center also has a built-in script for post-processing of requests. It can automatically transition agents to the inactive mode when not in use. It also comes with a tool for the supervisor like sending instructions to agents, taking over the thread, forcing transferring of the thread, and so on.