Add Digital Communication Solutions to Your Hotel and Restaurant Business to Stand Out
Engage your customers before, during, and after their trip
Share ancillary promotions and increase sales
Send out timely travel alerts
Provide 24×7 customer service
Bypass front desk with easy mobile check-ins
Take Your Hotel and Restaurant Customer Service to the Next Level With edna Platform and Chat Center
Send bulk auto-related messages securely on multiple channels via the edna platform. Centralize all conversations with your guests in a single intelligent interface with edna’s chat center.
Use Digital Communication Tools for a Variety of Hospitality Use Cases
Provide Guests With Virtual Concierge Services
Promote your up-and-coming properties to prospective customerson platforms like WhatsApp, ABC, and Viber via visually appealing content. Share home tour videos and immersive pictures that are highly appealing on these platforms. Segment your audiences into different groups and target them with “’new property” alerts. Send them periodic updates about the status of the property -whether it is still available, in case of price drops, and so on. Provide one-to-one assistance to your hotel guests virtually. Help them with reservation assistance, confirm online bookings, share digital menus, offer early check-ins. Invite them to fill in satisfaction surveys, leave reviews, participate in your loyalty programs, and so on.
Enable Two-Way Communication
Make it easy for customers to reach out to you with last-minute requests, sight-seeing arrangements, incorrect billing, general queries, alternatives to cancelled trips, and more over one-to-one virtual conversations.
Drive Up Sales Effectively With Online Food Ordering
Scale up business quickly by enabling customers to order food and pay for it over chat itself. Streamline the end-to-end ordering process – from menu selection to payment (using Apple Pay or Google Pay) – over chat by integrating edna with your POS system. This will not just save you time, but also reduce human errors and labor costs.
Increase Table Turnover With Automated Bookings Over Chat
Integrate edna with your restaurant’s reservation system and deploy chatbots to take advance bookings, send confirmation messages, and even alert users about upcoming bookings. This will not just help to optimize your table turnover, but will also free up staff so they can focus more on seated guests.
Share holiday package details with interested users. Inform them about price drops, sudden availability of rooms, booking confirmation alerts, upcoming trip reminders, and more.
Why Our Clients Trust Us Over Others
99,5% of messages delivered
Ready-made integrations with other systems and quick connection of chatbots
Accurate and detailed reporting