Provide Guests With Virtual Concierge Services
Promote your up-and-coming properties to prospective customerson platforms like WhatsApp, ABC, and Viber via visually appealing content. Share home tour videos and immersive pictures that are highly appealing on these platforms. Segment your audiences into different groups and target them with “’new property” alerts. Send them periodic updates about the status of the property -whether it is still available, in case of price drops, and so on. Provide one-to-one assistance to your hotel guests virtually. Help them with reservation assistance, confirm online bookings, share digital menus, offer early check-ins. Invite them to fill in satisfaction surveys, leave reviews, participate in your loyalty programs, and so on.
Enable Two-Way Communication
Make it easy for customers to reach out to you with last-minute requests, sight-seeing arrangements, incorrect billing, general queries, alternatives to cancelled trips, and more over one-to-one virtual conversations.