Engage in Quick, Convenient Two-Way Conversations to Ensure Instant Query Resolution, Send Targeted Offers, Collect Feedback, and More
Forge Close Ties With Users by Sending Personalized Offers, Transaction Alerts, Statements and More on Their Preferred Channel
Handhold App Users on a Seamless Digital Journey to Transform Them From Visitors to Loyal Customers
Make every customer communication count – on every channel & at every stage of customer journey.
Engage
Share relevant promotional messages, updates, and reminders with customers. Offer exclusive discounts and personalized offers. Provide live chat support to help them avail of products or services.
Convert
Convert curious visitors to committed customers – complete signing up, document uploads, user authentication, payments and more in over messenger. Gain their trust by managing consent and permissions.
Nurture
Create lasting relationships by offering multi-channel support to your customers across journey. Address their pain points quickly and cost-effectively. Woo back customers likely to stray with last-minute reminders.
3X increase in positive customer feedback
Head of Product Development
Alfa Bank
”We have been working with edna since 2008. For Alfa-Bank, edna has become a reliable partner in the field of digital communications. With the help of edna solutions, we provide high quality mobile information services, which is extremely important in the banking industry. Among the strengths of the company is the industry expertise, professional team, and breadth of business process automation solutions.”
Head of Internet Advertising
Tanuki
”edna has proved to be a one-stop-shop for our digital communication challenges. We are already using edna’s chat center, WhatsApp Business and Apple Business Chat. Thanks to advanced solutions, our customer service quality and pace of query resolutions has increased multifold.”
Manager – Automation Department
Qiwi Bank
”We wanted to expand our communication channels to more than just web live chat. With edna now we also have live chat in our mobile app managed through single platform. Also, edna seamlessly integrated with our chatbot solution resulting in significant improvement in our customer service performance.”
BFSI
Digital Banking has led increasing number of customers interact with banks online. Empower your customer support staff with next-generation communication tools, to improve the customer service they deliver.
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Retail
With increasing penetration of mobile and internet, consumer purchasing patterns are changing radically. Consumers are preferring various ecommerce channels for their shopping. To keep up with consumer behavior changes, it has become pertinent to use digital communication channels.
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Food & Beverages
Digital communication channels have opened up new ways for FMCG brands to directly engage with end consumers. New messenger channels are helping to accelerate the expansion of business models for food manufacturers, restaurants and cafes.
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Usage of messengers as main communication channel has become a new normal. Consumers prefer messaging than phone calls. This has created new opportunities for brands to engage consumers in an environment they are comfortable with.
But this is also creating increasing pressure on organizations to keep up with multiple conversational channels. As a leading global provider of digital customer communication solutions, edna has been empowering clients for digitally transforming their customer communication with use of advanced technologies.
Get Your Team Ready for Next Level Digital Customer Service: edna’s Digital Communication Hub equips every member of your team with innovative tools for greater customer success. Whether it is locally or cloud hosted, it offers the power and scalability fit for your enterprise needs. With edna, you get access to all important data for effective KPI monitoring and activity monitoring in a smartly-designed dashboards.
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Tell us about your business specific needs and challenges and we will explore how our solution can help you achieve business success.