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Make Every Customer Communication Count, On Every Channel!

Improve customer satisfaction and operational efficiency of your team

Create omnichannel communications: Hassle Free

Engage customers on web chat, app chat, social messengers, SMS and email with speed through ready APIs and SDKs. Manage all conversations through single window interface. Provide continuous brand identity through customizable chat windows.

Improve Sales and Marketing metrics: And Cut Costs

Intelligent, intuitive edna Chat Center software is packed with features— Smart Routing, Client 360, Omnichannel Chat History, Suggested Replies which all help increase agent efficiency and ultimately achieve higher customer satisfaction and conversions. Proactively engage more customers and be available to your customers 24/7 without increase in operational costs by deploying edna Chat Bots.

Seamless integration with third party systems:

edna helps you leverage your existing investments and infrastructure as it seamlessly connects with multiple industry leading systems like Genesys, Avaya, Cisco, Siebel, Microsoft Dynamics to provide customer data integration.

Three enterprise systems in one software

Transform your customer communication operation

Web & mobile app chat

Proactively engage website and app users by deploying edna live chat. Get up and running in to time with our ready SDKs. Track performance of your customer service team with detailed dashboards.

Chat Bots

Never miss out on any potential client interactions, be available to your customers 24/7. Reduce agent workload, decrease operational costs and increase customer satisfaction with edna chat bots.

Unified Workplace

edna Chat Center provides single window interface to different business users to manage end-to-end conversations with customers, irrespective of which channels they are on. It is a powerhouse which equips you with tools and data insights to improve the operational efficiency of your contact center.

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