Take Your Retail Customer Service to the Next Level With edna Platform and Chat Center
Send bulk retail messages securely on multiple channels via the edna platform. Centralize all conversations with your shoppers in a single intelligent interface with edna’s chat center.
Use Digital Platforms for a Wide Variety
of Retail Use Cases
Connect With Your Entire Team Via Messenger
Keep your employees across all locations updated on the latest company news and policies by sharing information over messenger. Encourage them to reach out to the Head-office to resolve concerns or communicate other news easily with messenger.
Drive In-Store Sales Using Digital Communication
Woo customers with targeted messages each time they visit your store. Increase average cart value, sales per square foot and stock turn by actively promoting products to the right customers.
Onboard Employees Remotely
Carry out the employee onboarding process in a quick and easy manner. Offer HR-related support and information access over chat.
Ensure Timely Product Delivery
Notify customers each time their order status changes. Send out automated reminders a day before and on the delivery date on their preferred messenger. Help customers easily change the date and time of their delivery by simply replying to the reminder alerts — once they select their preferred time, the system gets updated and an alert about the changed timing is sent out to the logistics personnel for necessary action.
Convert Wish-lists to Purchases
Never miss out on sales opportunities. Alert users via automated PUSH or email notifications each time their wish-listed products are back in stock, or each time you offer an exclusive discount on the product. See your sales go up significantly.