Digitally Guide Your Shopper’s Journey From Discovery to Purchase!
Use Cross-Channel Personalized Messaging – for Promotions, Sales, Customer Support – to Delight Shoppers and Drive Business, Both Online and In-Store!
The Go-To Solution for All Your Customer Communication Needs
Handhold Shoppers Through Their Journey
Guide shoppers at each step, address their pain points over chat to ensure smooth, hassle-free shopping. Target them with relevant merchandise, product videos and info, and use secure payment gateways to build trust. Connecting so closely with customers builds instant trust and makes them more likely to make a purchase and visit you again.
Orchestrate Intelligent Communication-Automation with edna
Ensure Timely Product Delivery
Notify customers each time their order status changes. Send out automated reminders a day before and on the delivery date on their preferred messenger. Help customers easily change the date and time of their delivery by simply replying to the reminder alerts – once they select their preferred time, the system gets updated and an alert about the changed timing is sent out to the logistics personnel for necessary action.
Convert Wish-lists to Purchases
Never miss out on sales opportunities. Alert users via automated PUSH or email notifications each time their wish-listed products are back in stock, or each time you offer an exclusive discount on the product. See your sales go up significantly.
Brick & Mortar Stores
Connect With Your Entire Team Via Messenger
Keep your employees across all locations updated on the latest company news and policies by sharing information over messenger. Encourage them to reach out to the Head-office to resolve concerns or communicate other news easily with messenger.
Drive In-Store Sales Using Digital Communication
Woo customers with targeted messages each time they visit your store. Increase average cart value, sales per square foot and stock turn by actively promoting products to the right customers.
Onboard Employees Remotely
Carry out the employee onboarding process in a quick and easy manner. Offer HR-related support and information access over chat.
90% increase in NSAT
Tell us about your business specific needs and challenges and we will explore how our solution can help you achieve business success.