Use SMS For Your Business — Experience A Reach Like No Other!

  • 95% delivered messages
  • Supported on all mobile devices
  • High-quality connections everywhere
  • Highly secure pathways
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Leverage Cascading to Ensure Your Message Doesn’t Go Unread

Make sure your customers never miss a single message from your business by setting cascades of alternative fallback channels like WhatsApp and Push in case your SMS delivery fails.

We Are Trusted By

Mike Dawson
Marketing Team Lead
**Leading bank in CIS
We did not have a channel where our customers could reach out to us 24/7 with their requests. With Viber, we could create a two-way communication model where our customers could easily reach us at any time of day. Even if our agents were not available, we could use automated bots to address most of the routine queries, which significantly reduced customer wait times and improved customer satisfaction. Viber helped us provide quick, conversational support at every stage of our customers’ journeys. It also helped us understand the pulse of our customers — the conversations we had provided us the feedback we needed to improve what needed to be improved.
Want to reach out to audiences not available
on any other channel? Leverage SMS today!
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Prevent Fraud With edna’s
Multiple Authentication Tools

At edna, we understand that ensuring security is critical to any form of trust-based communication. Which is why we offer various products to customers for their authentication needs. We use IMSI checks, MNP and HLR to carry out various levels and ways of identity authentication to make sure that the number belongs to a particular customer as it’s mentioned in the records.

Extend the SMS Channel
by Deploying USSD

Offer customers a faster route than calling for routine inquiries by deploying edna’s USSD solution – a fast, safe, and cost-effective way to communicate information, as it opens up real-time direct and continuous connection between the server and the end customer’s mobile. Integrate this with your IVR to divert callers to texting, resulting in a great customer experience

Manage WhatsApp Business with edna’s Unified Cloud Messaging Solution

When you choose edna’s WhatsApp Business API, you also get access to an easy-to-manage unified messaging platform. This solution helps you:

  • Create templates and visualize them in real time
  • Use other channels with WABA in cascades
  • Track campaign performance with detailed reports
  • Add different tags to recipients and send targeted messages
  • Send automated trigger messages on customers’ birthdays, anniversaries, etc.
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Achieve More With Our
Chat Center

Integrate WhatsApp with our Chat Center to deliver seamless, contextual experiences across channels and achieve higher customer satisfaction rates.

Connecting your WhatsApp Business Account channel with our Chat Center gives you more bang for your buck. With our Chat Center, you can easily manage all cross-channel communication from a single interface. Additionally, the Chat Center offers multiple features:

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  • It captures and stores all past conversations of a customer with your brand, no matter what the channel, equipping agents to solve customer issues quickly and efficiently.
  • It also automatically routes all incoming queries to the most relevant agent based on various customer parameters, organizational team segmentations, technical scenarios.
  • Our chat center comes with unique features that make it far superior to similar solutions available in the market. For one, it has the capability to automatically complete requests. Also, agents can not only see the typing status of the customers, but see the actual text the client is typing. They can also request additional data from the customer’s systems by using commands.
  • Our Chat Center also has a built-in script for post-processing of requests. It can automatically transition agents to the inactive mode when not in use. It also comes with a tool for the supervisor like sending instructions to agents, taking over the thread, forcing transferring of the thread, and so on.
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