Drive Higher Engagement With These Innovative WhatsApp Use Cases
communication on WhatsApp?
We Are Trusted By
Leading Car Dealership Boosts Conversions With WhatsApp Business API Powered by edna
- Identifying and segmenting customers
- Increasing conversions
- Customer segmentation achieved via auto tagging
- Common requests met via automation
- Customer support improved due to integration with CRM
- Call volumes reduced via IVR call deflection
of inquiries started to come in from WhatsApp
of inquiries qualified into leads with full contact info
of conversions came from inquiries originated on WhatsApp
times higher conversion rate compared to live chat on website
of WhatsApp Business API
What’s the WhatsApp Business
Pricing Model Like?
WhatsApp Business API has a conversation-based pricing model. A conversation includes all messages delivered in a 24-hour session.
The cost per conversation varies by country or region. A conversation starts when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message. Your first 1000 conversations each month will come free of cost, so your business can test out how your customers are reacting to these experiences before having to pay for them.
Free-tier conversations can be business-initiated or user-initiated. Also, conversations will not be charged when users message a business after clicking on a Click-to-WhatsApp Ad button or a Facebook Page CTA. In such cases, the first conversation session will be free of cost.
Another great aspect of this pricing model is that there is no limit to the number of free follow-up messages within the 24-hour conversation window.
Transfer Your WABA Account
to edna’s WhatsApp Now!
Do It in Easy Steps With Minimal Downtime
Happy with your current WhatsApp partner? We can make your experience even better. We enable quick, hassle-free migration from your current partner and ensure you don’t need to change your phone number. You can also retain your display name, quality rating, all approved message templates, and your Green Badge.
What You Gain by Partnering With edna!
We enable easy integration with all your legacy platforms and help you get started quickly. What’s more, we do not charge for each message or dialogue, instead we have a fixed subscription depending on the number of monthly active users. We also support all features available on WhatsApp Business API and can support template messages in different languages.
Achieve More With Our
Integrate WhatsApp with our Chat Center to deliver seamless, contextual experiences across channels and achieve higher customer satisfaction rates.
Connecting your WhatsApp Business Account channel with our Chat Center gives you more bang for your buck. With our Chat Center, you can easily manage all cross-channel communication from a single interface. Additionally, the Chat Center offers multiple features:
- It captures and stores all past conversations of a customer with your brand, no matter what the channel, equipping agents to solve customer issues quickly and efficiently.
- It also automatically routes all incoming queries to the most relevant agent based on various customer parameters, organizational team segmentations, technical scenarios.
- Our chat center comes with unique features that make it far superior to similar solutions available in the market. For one, it has the capability to automatically complete requests. Also, agents can not only see the typing status of the customers, but see the actual text the client is typing. They can also request additional data from the customer’s systems by using commands.
- Our Chat Center also has a built-in script for post-processing of requests. It can automatically transition agents to the inactive mode when not in use. It also comes with a tool for the supervisor like sending instructions to agents, taking over the thread, forcing transferring of the thread, and so on.