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Gain and Retain Millions of Global Customers

Connect with customers on their most favored messenger with WhatsApp Business API powered by edna.

Prioritize convenience in customer communication

Create your company’s branded profile with helpful information like office address, business description, email address and website. With green verified profile mark and brand logo establish brand trust.

Added advantages offered by WhatsApp Business

WhatsApp offers multiple benefits to businesses and it’s customers alike resulting in communication convenience. It provides businesses a non-intrusive platform to reach customers in the environment they are accustomed to.

Outbound messaging

Global reach

Any phone number

Message automation

Pay for delivery

Direct system integrations

Two-way communication

Free chat messages

Gather valuable user insights from your Facebooks ads that click to WhatsApp!

Using “Click to WhatsApp” buttons on your Facebook ads to get potential customers to start messaging you is a smart strategy – especially if you sell products or services that people typically want to enquire about before purchasing (think high-end retail, auto, real estate). You want to ensure that users who click on these ads feel valued and cared for as soon as they start conversations with you on the app. So we’ve designed our API in a way that gives you greater visibility into the kind of engagement you are getting from these ads – which ads are users engaging with the most? What are they looking for? Armed with this knowledge, your support agent can delight the user by personalizing their WhatsApp interactions from the get-go!

Which data points will you have visibility into?

Each time a user messages you on WhatsApp after clicking on your Facebook ad that clicks to WhatsApp, edna not only sends you an instant notification but also populates the key data which empowers your agents to understand where your customers are coming from and respond to their needs in a better way. It’s a shot in the arm for your omnichannel strategy. And the best part? We don’t charge you anything extra for this added functionality!

The headline of the ad

The body copy (text) of the ad

The Facebook ID of the post or the ad

The type of source — whether it is a post or an ad

The URL of the ad or the post

The user’s WhatsApp number

Get started with WhatsApp Business in four easy steps

When you opt for our WhatsApp Business solutions, we help you at every stage of launch process. We champion ourselves in providing hassle free experience for our customers, as so we have created a streamlines process of only four steps to get you started.

  • Create Facebook Manager profile
  • Register your official WhatsApp Business account, phone number, and message templates
  • Fill up your business information and launch your WhatsApp Business profile
  • Link edna’s WhatsApp Business API to your system.

Tell us about your business specific needs and challenges and we will explore how our solution can help you achieve business success.

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