WhatsApp Business Platform
Apple Messages for Business
Viber for Business
PUSH Messages
Web and Mobile In-App Live Chat
SMS
Notifications & Scenarios
Contact Center
Verifications
How edna Helps
Engage
Share relevant promotional messages, updates, and reminders with customers. Offer exclusive discounts and personalized offers. Provide live chat support to help them avail of products or services.
Convert
Convert curious visitors to paying customers – complete signing up, document uploads, user authentication, payments, and more over messenger. Gain their trust by managing consent and permissions.
Nurture
Create lasting relationships by offering multi-channel support to your customers across their journey. Address their pain points quickly and cost-effectively. Woo back customers likely to stray with last-minute reminders.
Get the edna Advantage Today
Seamless Integration With Legacy Systems
Data silos result in a poor CX, so all of our solutions including the edna platform and Chat Center have been designed to integrate easily with your organization’s legacy systems like the CRM and ERP. That way, your support agents have quick access to all customer information and can resolve issues fast.
Open APIs
Our open APIs ensure that clients like you can use our product even without needing to use the edna interface. Using our open API you can receive statuses of sent messages and incoming messages from clients, register and receive templates from the platform, and upload the audience into the system.
Deployment Type
Our solutions can be supported on cloud, on-premise, and hybrid modes – so you can pick the option that best fits your needs.
Data Security
Your customers’ data is sacrosanct and needs to be protected at all costs. So we’ve designed highly secure solutions that are hacker-proof and guaranteed to keep your data safe and secure.
using our Chat Center?
BFSI
Meet your banking customers’ needs digitally – be it by offering 24X7 customer support via bots, sharing transaction alerts, welcome messages, offering credit cards, and a lot more. Enable customers to upload key documents on trusted messenger platforms.
FMCG
Engage directly with your end-consumers over multiple digital communication channels. Make it easy for them to track their orders online, send promo codes, special offers, and more.
Retail
Make the most of the e-commerce boom by using our digital communication platforms to send out personalized product recommendations, offer exclusive deals, run loyalty programs, share back-in-stock alerts, send transaction-related alerts, offer always-on customer support, and more.
HoReCa
Boost profitability of your hotel and restaurant business by enabling online ordering, sharing personalized menus, automating hotel and restaurant bookings, offering hot deals, and more.
Education
Make your students’ lives easier by digitalizing all academics-related communications including announcing important dates, sharing course eligibility criteria and course modules, offering online student counselling, sending fee payment reminders, and more. Reduce admin staff burden through automation and increase enrollments by improving student convenience.
Healthcare
Transform your healthcare delivery by deploying messaging platforms to help customers book or reschedule appointments, share lab reports, order medicines, and more.
Auto
Cater to your auto customers digitally by sharing targeted campaigns about new model launches, helping them book test drives and servicing slots virtually, offering them pre-and post-sales support, suggesting financing options, sending servicing reminders. Increase promotions effectiveness and see a boost in your car sales inquiries.
Real Estate
Showcase properties for sales and rentals virtually, send periodic updates about the status of a property, share info on loan eligibility, enable customers to reach out with queries, help them book appointments for home tours, send reminders for upcoming appointments.
18
Years in business
2500+
Satisfied customers
4B+
Messages per month
250
Skilled employees
We Are Trusted By
Digital Customer Communication Transformation
Messengers have quickly become the go-to channel for consumers when it comes to communicating with a business — even over voice. This has led brands to get on messenger platforms to meet customers where they are. But this has also created added pressure on organizations to manage multiple digital channels simultaneously, not always an easy ask. As a leading global provider of digital customer communication solutions, we offer best-in-class integrated solutions that unify all communications across channels and make it easy for agents to manage conversations across multiple channels seamlessly and efficiently.
Get Your Team Ready to Deliver Next-Level Digital Customer Service
edna’s Digital Communication Hub equips every member of your team with innovative tools for greater customer success. Whether it is locally or cloud hosted, it offers the power and scalability fit for your enterprise’s needs. With edna, you can access all important data for effective KPI monitoring and activity monitoring in smartly designed dashboards.
