Drive Higher Engagement With These Innovative Viber Use Cases
Resolve issues with quick conversational support via human agents or bots.
Share real-time order status updates such as transaction confirmed, shipping status, appointment reminders, and more to keep customers informed at all times.
Create promotional messages including latest deals, back-in-stock alerts, and promo codes with interactive buttons and links.
Make it easy for customers to provide feedback on the app and course correct accordingly.
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Online Education Institute in Europe
on any other channel? Leverage Viber today!
Compelling Features of Viber for Business
- Multimedia messages – image, CTA buttons with links
- Auto-reply feature for brands who don’t support session-based messages
- Enable Users to share images and files with brands
- Branded profile with blue tick
Use Multimedia Messages: Make messages visually appealing with optionally available rich features such as emojis, GIFs, images, QR codes, interactive buttons, direct links, and stickers
If your business doesn’t support session-based messages, you can manage your customers’ expectations by sending them auto replies like welcome greetings, away messages, festive greetings, and so on.
Make it easy for users to share images and files with your brand in case of receipt of damaged goods, or to receive assistance with assembling.
Get Viber’s coveted “blue tick”, which instantly makes customers trust the messages they receive from you.
What’s the Viber Business Pricing Like?
The Viber Business API pricing varies depending on the country code of the message recipient. You need to pay only for delivered messages. The sum is calculated for each Viber Business Messages account. Please note promotional messages are charged slightly higher than service messages.
You need to pay only for delivered messages. The price also includes a minimum monthly fee that you will need to pay each month — if you spend less than the minimum fee during the month, the you will only be charged the flat monthly fee.
If, however, you spend more, you will be charged the actual sum. The sum is calculated for each Viber Business Messages account. Please note promotional messages are charged slightly higher than service messages.
Achieve More With Our
Chat Center
Integrate Viber with our Chat Center to deliver seamless, contextual experiences across channels and achieve higher customer satisfaction rates.
Connecting your Viber Business channel with our Chat Center gives you more bang for your buck. With our Chat Center, you can easily manage all cross-channel communication from a single interface. Additionally, the Chat Center offers multiple features:
- It captures and stores all past conversations of a customer with your brand, no matter what the channel, equipping agents to solve customer issues quickly and efficiently.
- It also automatically routes all incoming queries to the most relevant agent based on various customer parameters, organizational team segmentations, technical scenarios.
- Our chat center comes with unique features that make it far superior to similar solutions available in the market. For one, it has the capability to automatically complete requests. Also, agents can not only see the typing status of the customers, but see the actual text the client is typing. They can also request additional data from the customer’s systems by using commands.
- Our Chat Center also has a built-in script for post-processing of requests. It can automatically transition agents to the inactive mode when not in use. It also comes with a tool for the supervisor like sending instructions to agents, taking over the thread, forcing transferring of the thread, and so on.
Manage WhatsApp Business with edna’s Unified Cloud Messaging Solution
When you choose edna’s WhatsApp Business API, you also get access to an easy-to-manage unified messaging platform. This solution helps you:
- Create templates and visualize them in real time
- Use other channels with WABA in cascades
- Track campaign performance with detailed reports
- Add different tags to recipients and send targeted messages
- Send automated trigger messages on customers’ birthdays, anniversaries, etc.
FAQ
Is Viber for Business free?
Why is Viber good for business?
Can we request different messaging services in a single account?
Which industries are not allowed to use Viber for Business?
How to use Viber for your business?
Achieve More With Our
Chat Center
Integrate WhatsApp with our Chat Center to deliver seamless, contextual experiences across channels and achieve higher customer satisfaction rates.
Connecting your WhatsApp Business Account channel with our Chat Center gives you more bang for your buck. With our Chat Center, you can easily manage all cross-channel communication from a single interface. Additionally, the Chat Center offers multiple features:
- It captures and stores all past conversations of a customer with your brand, no matter what the channel, equipping agents to solve customer issues quickly and efficiently.
- It also automatically routes all incoming queries to the most relevant agent based on various customer parameters, organizational team segmentations, technical scenarios.
- Our chat center comes with unique features that make it far superior to similar solutions available in the market. For one, it has the capability to automatically complete requests. Also, agents can not only see the typing status of the customers, but see the actual text the client is typing. They can also request additional data from the customer’s systems by using commands.
- Our Chat Center also has a built-in script for post-processing of requests. It can automatically transition agents to the inactive mode when not in use. It also comes with a tool for the supervisor like sending instructions to agents, taking over the thread, forcing transferring of the thread, and so on.