Stay Connected to Customers 24x7 for All Their Financial Needs
Create A Seamless Communication Experience for Customers Across Channels – Web, Messengers, Email – to Keep the Conversation Going
The Go-To Solution for All Your Customer Communication Needs
Engage in Digital Conversations to Sell Products
Promote new financial products such as loans, FDs, and insurance policies across different conversational communication channels. Send out proactive alerts such as bank statements and KYC verifications. Leverage deep-linked PUSH notifications to increase the user’s awareness of your app’s features, which, in turn, will promote app usage.
Orchestrate Intelligent Communication-Automation with edna
Send Out Automated Fraud Alerts:
Keep your customers safe by sending out instant alerts about any unusual activity on their account. Make it convenient for them to report back by sending alerts over their preferred messenger. Edna also ensures failure proof alert delivery by sending out SMS if customer’s channel preference is not available.
Share tailored offers that customers will love:
Segment customers based on their interests and target them with relevant offers from third-party partners. Encourage customers to use their bank cards for shopping resulting in increased share of wallet.
Enable Smooth Initiation of Claims Over Chat:
Make claim submissions easier and faster via quick uploads of forms and pictures on WhatsApp. Automate claim status related inquiries reducing agent workloads and significantly improving user experience.
Be the best in after sales support:
Provide best in industry customer experience. Make available policy information on messengers by streamlining information access. Share insurance covered hosptials list or car service centers based on client location.
90% increase in NSAT
Tell us about your business specific needs and challenges and we will explore how our solution can help you achieve business success.