Boost Your Banking Business With Digital Communication Solutions
Improve Ease of User Onboarding
Boost NSAT Scores
Increase Product Penetration
Cross-sell and up-sell products
Boost Your BFSI Customer Experience With edna Platform and Chat Center
Send bulk banking messages securely on multiple channels via the edna platform. Centralize all conversations with your customers in a single intelligent interface with edna’s chat center.
Use Digital Platforms for a Wide Variety of Banking Use Cases
Send out Time-Sensitive OTPs and Fraud Alerts
Share OTPs in real time to make it convenient for customers to proceed with transactions. Keep your customers safe by sending out instant alerts about any unusual activity on their account. Make it convenient for them to report back by sending alerts over their preferred messenger.
Provide Round-the-Clock Customer Support
Make your customers’ lives easier by offering instant support in the form of locating nearest ATMs, ordering new cards, answering queries on interest rates, account balance, opening new accounts, and digitally onboarding customers.
Share Tailored Offers That Customers Will Love
Segment customers based on their interests and target them with relevant offers from third-party partners. Encourage customers to use their bank cards for shopping, resulting in an increased share of wallet.
Enable Smooth Initiation of Claims Over Chat
Make claim submissions easier and faster via quick uploads of forms and pictures on WhatsApp. Automate claim status-related inquiries, which can reduce agent workload and significantly improve user experience.
Offer the Best After-Sales Support
Provide best-in-class customer experience. Make available policy information on messengers by streamlining information access. Share lists of insurance-covered hospitals or car service centers based on your client’s location.
Want to offer superior BFSI customer experiences that are engaging and personalized?
Mary Phillips
Digital Marketing Expert
As a bank, a top priority for us is to ensure that our customers are kept informed at all times about any changes to their accounts, about upcoming bill payment deadlines, etc. and make sure that all such communication happens over highly secure pathways. Choosing edna’s solutions like WhatsApp, Viber, and Push fulfilled all our criteria and we were able to create a positive customer experience. We saw a significant reduction in customer churn after taking the digital communication route. Partnering with edna has really paid off for us.
Why Our Clients Trust Us Over Others
99,5% of messages delivered
24/7
platform availability
Ready-made integrations with other systems and quick connection of chatbots
Accurate and detailed reporting
Give your banking customers the experience they deserve.