Solutions like edna’s chat center can unify conversations across channels by seamlessly integrating with a business’s existing third-party systems. Equipped with CRM integration capabilities, it enables agents to consolidate disparate data sets spanning different customer journeys and customer records across teams. It provides a single window interface for your agents to manage end-to-end conversations with customers irrespective of which channel they are on.
Key Hurdles Faced by Agents in Delivering Customer Support:
- Finding right answers quickly
- Hopping from one application to another
- Not having all interaction history at the point of engagement
- Managing huge call volumes