Boost Auto Sales and Customer Service With Digital Communication Platforms
Offer customer support virtually
Boost the number of test drive appointments
Increase promotions and car sales inquiries
Take Your Auto Customer Service to the Next Level With edna Platform and Chat Center
Send bulk auto-related messages securely on multiple channels via the edna platform. Centralize all conversations with your customers in a single intelligent interface with edna’s chat center.
Use Digital Platforms for a Wide Variety
of Automotive Use Cases
Help Customers Easily Make Prepurchase Inquiries
Directly suggest the most suitable cars to customers over chat once they submit information such as their city, budget, preferred dealerships, desired models, colors, variants, etc. Offer a virtual 360-degree view of the models and suggest wait times for each. Once the customer expresses interest in a model, schedule an at-home test drive over messaging apps. Don’t lose these customers to competition.
Complete Purchases Online
Empower sales assistants to discuss financing options with buyers over chat, send personalized deals, confirm bookings, check the status of your customers’ loan applications, send out alerts on approved loans, select their preferred insurance partner, and help customers make payments online. Help your customers book appointments for vehicle delivery and enable them to request spare parts and extra accessories over chat.
Send Targeted Promotional Campaigns
Use customer preference insights gained through multiple touchpoints to send targeted promotional campaigns your customers will actually find helpful. Leveraging rich messaging features of WhatsApp, Viber, Apple Business Chat, and more, you can share videos, images, etc., about your latest model launches and send personalized invitations to launch events — all of which help to create a sense of belonging to the brand.
Send Service-Related Notifications
Share automated alerts about inspection, pending servicing, confirm slots for servicing, share real-time updates on the status of servicing, and receive payments for the same on digital channels. They can order parts to be replaced online.
Help Customers Book Servicing Appointments and Request Breakdown Assistance
Improve customers’ ease of booking servicing-related requests. Equip customers to request immediate breakdown assistance on your digital platforms. Make it possible for premium customers to request online mechanical consultation.
Leading Car Dealership Boosts Conversions With WhatsApp Business API Powered by edna
A major automotive holding in the CIS region with $1.18 billion in revenues and 30 brands in its portfolio was facing challenges in identifying and segmenting its customers and increasing conversions. Thanks to WhatsApp Business API powered by edna, it could segment its customers and facilitate better interactions, which increased conversions rates significantly.
Why Our Clients Trust Us Over Others
99,5% of messages delivered
Ready-made integrations with other systems and quick connection of chatbots
Accurate and detailed reporting