Drive Higher Engagement With These Innovative Viber Use Cases
We Are Trusted By
Online Education Institute in Europe
on any other channel? Leverage Viber today!
Compelling Features of Viber for Business
What’s the Viber Business Pricing Like?
The Viber Business API pricing varies depending on the country code of the message recipient. You need to pay only for delivered messages. The sum is calculated for each Viber Business Messages account. Please note promotional messages are charged slightly higher than service messages.
You need to pay only for delivered messages. The price also includes a minimum monthly fee that you will need to pay each month — if you spend less than the minimum fee during the month, the you will only be charged the flat monthly fee.
If, however, you spend more, you will be charged the actual sum. The sum is calculated for each Viber Business Messages account. Please note promotional messages are charged slightly higher than service messages.
Achieve More With Our
Chat Center
Integrate Viber with our Chat Center to deliver seamless, contextual experiences across channels and achieve higher customer satisfaction rates.
Connecting your Viber Business channel with our Chat Center gives you more bang for your buck. With our Chat Center, you can easily manage all cross-channel communication from a single interface. Additionally, the Chat Center offers multiple features:
- It captures and stores all past conversations of a customer with your brand, no matter what the channel, equipping agents to solve customer issues quickly and efficiently.
- It also automatically routes all incoming queries to the most relevant agent based on various customer parameters, organizational team segmentations, technical scenarios.
- Our chat center comes with unique features that make it far superior to similar solutions available in the market. For one, it has the capability to automatically complete requests. Also, agents can not only see the typing status of the customers, but see the actual text the client is typing. They can also request additional data from the customer’s systems by using commands.
- Our Chat Center also has a built-in script for post-processing of requests. It can automatically transition agents to the inactive mode when not in use. It also comes with a tool for the supervisor like sending instructions to agents, taking over the thread, forcing transferring of the thread, and so on.
Manage Viber for Business with edna’s Unified Cloud Messaging Solution
When you choose edna’s Viber for Business, you also get access to an easy-to-manage unified messaging platform. This solution helps you:
- Create templates and visualize them in real time
- Use other channels with Viber for Business in cascades
- Track campaign performance with detailed reports
- Add different tags to recipients and send targeted messages
- Send automated trigger messages on customers’ birthdays, anniversaries, etc.
