Healthcare faces tremendous challenges today — abysmal doctor-patient ratios, limited access to care for people living away from major cities, long wait times at clinics, the rising burden of chronic diseases, and an increasingly aging population. In this scenario, WhatsApp is quickly emerging to be an invaluable tool in healthcare delivery — increasing accessibility to care, reducing costs, removing geographical barriers, ensuring real-time communication, enabling clinical discussions, and more.
edna’s new paper discusses four major use cases of WhatsApp in the healthcare industry.