For telcos and ISPs angling for customers, success often hinges on how well they deliver customer care and support. They need to respond swiftly to thousands of customer complaints or service requests – slow networks, inaccurate billing, and so on – or end up losing customers. Managing this daily is not easy, especially for providers that still rely only on traditional channels like emails and tele-support. And covid-19 has only strained customer support centers further, with home offices creating a surge in queries. As a way out, forward-thinking telcos and ISPs have quickly turned to digital communication platforms to offer next-level customer support and win their customer’s trust.

edna’s new white paper discusses why digital communication platforms need to be a strategic priority for any telco or ISP looking to get ahead of competitors by offering top-notch customer care and support.